Shipping policy
Last Updated: August 25, 2026
Thank you for choosing SMARTVICO. We’re committed to making your shopping experience simple, reliable, and convenient. Below, you’ll find everything you need to know about how your order is processed, shipped, and delivered.
Shipping Information
SMARTVICO currently ships orders throughout the United States. Delivery times may vary based on your location, carrier schedules, weather conditions, and other factors beyond our control.
Order Processing Time
Orders are typically processed within 1–3 business days after successful payment confirmation. Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information so you can monitor your delivery.
Please note that processing time is separate from shipping transit time. Delivery estimates begin once your order has been processed and shipped.
Estimated Delivery Time
Standard Shipping
Estimated delivery: 7–12 business days
Delivery estimates begin after your order has been processed and shipped.
Please understand that shipping times are estimates and are not guaranteed. Delays may occur due to:
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Severe weather
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Carrier delays
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High shipping volumes
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Holidays
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Incorrect or incomplete address information
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Other circumstances beyond our control
We appreciate your patience if an unexpected carrier delay occurs.
Shipping Fees
A $4.99 flat-rate shipping fee applies to eligible orders shipped within the United States unless a free shipping promotion is active.
SMARTVICO may occasionally offer free shipping promotions. When available, the applicable promotion and its terms will be clearly displayed on our website.
Any applicable shipping charges will be shown at checkout before you complete your purchase.
Order Tracking
Once your order has shipped, we will send a confirmation email containing your tracking number.
Please allow approximately 24–48 hours for tracking information to become available or update after shipment.
You can use the tracking number provided in your shipping confirmation email to monitor your package's progress.
Incorrect or Incomplete Shipping Address
Delayed Orders
Although we work with shipping carriers to provide reliable delivery, unexpected delays can occasionally occur.
If your order has not arrived within the estimated delivery timeframe, please contact our support team with your order number. We will help you check the latest available tracking information and assist with the next steps.
Lost or Missing Packages
If your tracking information indicates that your package was delivered but you cannot locate it, please:
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Check around your delivery location.
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Ask household members or neighbors if they received the package.
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Check with the carrier using the provided tracking number.
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Contact us if you still cannot locate your package.
We will do our best to assist you in resolving the issue.
Damaged or Missing Items
If your order arrives damaged or an item is missing, please contact us within 7 days of delivery.
To help us resolve the issue as quickly as possible, please provide:
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Your order number
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A description of the issue
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Clear photos of the package and damaged item, if applicable
After reviewing the information, we will work with you to determine an appropriate resolution.
Shipping Restrictions
At this time, SMARTVICO primarily offers shipping within the United States. Shipping availability may vary for certain locations or products.
If shipping is unavailable for your address, the available options will be displayed during checkout.
Contact Us
If you have questions about shipping, tracking, or your order, please contact our customer support team.
Email: support@smartvico.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST
We are happy to help with any questions regarding your order or delivery.